Support

Help & FAQ

Ironhavn is a non-custodial wallet. Your keys never leave your device.

We will never ask for your recovery phrase or private keys. Anyone who does is attempting to steal your funds.

Getting Started

Create a new wallet

  1. Open Ironhavn and tap Create New Wallet.
  2. Read the on-screen warning, then tap Continue.
  3. Write down your 12-word recovery phrase on paper — do not screenshot or store it digitally.
  4. Verify your recovery phrase when prompted.
  5. Your wallet is ready. Your accounts are derived from this phrase.

Import an existing wallet

  1. Tap Import Wallet on the start screen.
  2. Enter your 12- or 24-word recovery phrase.
  3. Ironhavn will derive your accounts and display your balances.

Add a watch-only address

Tap Wallet secured on the Wallet screen, then choose Add watch-only address. Paste any EVM address or ENS name. Watch-only accounts display balances and history but cannot sign transactions.

Send tokens

  1. Select an asset from Wallet, choose the wallet you want to use, then tap Send.
  2. Enter the recipient address or ENS name.
  3. Choose a token, enter the amount, and review the network fee.
  4. Authenticate with Face ID, Touch ID, or your passcode to broadcast.

Receive tokens

Select an asset from Wallet, choose a wallet, then tap Receive to display its QR code and address. Select the correct network before sharing — sending on the wrong network can result in permanent loss.

Use the browser and dApps

Tap the Discover tab and enter any dApp URL. When the site requests a wallet connection, review the permissions and approve. Revoke access at any time from Connected apps in the Settings tab.

Review token spending approvals

Open Settings → Token approvals to scan tracked ERC-20 tokens against supported routers. Select an approval to revoke, review the confirmation, and authenticate. Revocation requires an on-chain transaction and a network fee; access changes after confirmation. The scan does not cover every possible token or spender. Disconnecting a dApp session does not revoke its token allowances.

Follow activity across wallets

Open Activity to review recent confirmed transfers and locally recorded wallet events. If you have multiple accounts, use the wallet filter to narrow the timeline. Pull to refresh; network availability and history limits can affect the transfers shown.

Add a custom token

From Wallet, tap Manage → Add custom token. Choose the supported network and enter the ERC-20 contract address. Review the token details read from the contract before adding it.

Back up your recovery phrase

Open the Settings tab and tap Reveal phrase. Authenticate, write the words down in order on paper, then complete the backup verification challenge. Store the phrase offline — not in a photo, note, or cloud document. If your phone is lost or damaged, this phrase is the only way to restore your wallet.

Restrict direct sends to saved contacts

In the Settings tab, enable Only send to saved contacts to limit direct transfers to your own wallet and addresses you have saved after verifying them independently. This setting does not replace transaction review and does not govern dApp-initiated transactions.

FAQ

Which networks does Ironhavn support?

Is Ironhavn custodial?

No. Your recovery phrase and private keys are generated on your device and stored in the iOS Keychain. Kamara Labs never has access to them — and cannot recover your wallet if you lose your recovery phrase.

I lost my recovery phrase. Can you recover my wallet?

No. This is a fundamental property of self-custody. There is no server-side backup. If your recovery phrase is lost and your device is gone or reset, the wallet and its funds cannot be recovered by anyone.

Does Ironhavn support Bitcoin?

Yes. Ironhavn on iPhone supports native Bitcoin (BTC), with separate Bitcoin receive and send flows and SegWit and Taproot addresses. Select Bitcoin to copy or share your BTC receiving address. Do not send native BTC to an Ethereum 0x address. The Android preview does not yet support Bitcoin.

I sent tokens to the wrong address. Can you reverse it?

No. Blockchain transactions are irreversible once confirmed. Kamara Labs has no ability to freeze, redirect, or recover sent funds. Always double-check the address and network before broadcasting.

A site I tried to visit was blocked. Why?

Ironhavn's browser includes typosquat and lookalike domain detection to protect against phishing. If a legitimate site was blocked, email us at hello@ironhavn.com with the URL so we can review it.

Why does every transaction require Face ID or my passcode?

Every send, swap, and dApp approval requires local authentication — even if you authenticated recently. This ensures a transaction can only be signed by someone physically present with your device.

Does Ironhavn support WalletConnect?

Yes. In Discover, use the WalletConnect controls to scan a supported dApp’s QR code or enter its pairing URI. Review the connection request before approving. Saved sessions can reconnect after restarting Ironhavn.

Contact

Email hello@ironhavn.com with questions, bug reports, or feedback.

Please include your iOS version and a description of the issue. We do not provide support for lost recovery phrases or reversed transactions.